Return and Refund Policy
Effective Date: April 1, 2026
1. Overview
At Reactivate Your Life, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through reactivateyourlife.com.
Summary
- Region: United States
- Return window: 30 days total, but damage must be reported within 7 days of delivery
- Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
- Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
- Restocking fee: 25% of the product price for approved returns
2. Contact Information
To start a return or report damage, contact our customer service team:
- Company Name: Reactivate Your Life
- Email: support@reactivateyourlife.com
- Phone: 413-200-8397
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Hours: Monday to Friday, 9 AM to 5 PM EST
- Note: closed for major holidays.
- Reactivate Your Life online-only business and does not operate a public retail showroom.
3. Eligibility for Returns
Returns are accepted under the following conditions:
- The item arrived damaged, defective, or incorrect
- The customer wishes to return a new item within the policy window that meets return criteria
- The damage or issue was reported within 7 days of delivery
- The product is returned within 30 days of delivery
- The item is unused and includes all original packaging and accessories
- The manufacturer return and refund policy qualifications are met
Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.
4. Reporting Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:
- Your full name, email address, and order number
- Photos clearly showing the damage or issue
- A brief description of the problem
We will review the information and, if approved, provide instructions and a prepaid return label.
5. Return Shipping and Fees
Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.
Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.
If you send an item back without using the provided label, we may not reimburse you for shipping costs.
6. Refunds and Replacements
- After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
- Refunds are issued to the original payment method within 14 business days after approval
- If you prefer, we can send a replacement item instead of a refund
7. Exchanges
We accept exchanges for both defective and non-defective products as long as the purchaser agrees with and meets the return conditions in this policy. Replacement items are shipped once the returned item is received and approved.
8. Non-Returnable Items
We cannot accept returns for:
- Items reported after 7 days of delivery
- Items damaged due to misuse or neglect
- Items that are in good condition but purchaser changed their mind
- Personalized or custom-made items
- Gift cards and downloadable digital items
- Items that are not eligible for returns and refunds as noted in product description
9. Cancellations
- Orders may be canceled before fulfillment for a full refund
- Once marked as fulfilled, cancellations are not possible. You must follow the return process outlined above.
10. Legal Rights
This policy does not affect your rights under U.S. consumer protection law.
11. Changes to This Policy
We may update this policy from time to time. Changes take effect upon posting.
By purchasing from Reactivate Your Life, you agree to this Return and Refund Policy.
Reactivate Your Life
support@reactivateyourlife.com
413-200-8397
Reactivate Your Life online-only business and does not operate a public retail showroom.
