Contact Us






Contact

How Can We Help?


Whether you need guidance choosing the right cold plunge, sauna, or fitness equipment, our wellness specialists are ready to assist.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel

 

Email support@reactivateyourlife.com
Phone (413)-200-8397

Quick Answers

Frequently Asked Questions



How long does shipping take for cold plunge tubs and saunas?

Standard shipping takes 5-8 business days once the order has been confirmed and fulfilled.

How can I track my order after it ships?

Once your order ships, you will receive a confirmation email with a tracking number and a direct link to follow your delivery in real time. If you have not received tracking information within 3 business days of placing your order, please reach out to our team.

What is your return policy for wellness equipment?

We offer a 30-day return window on most products in their original, unused condition and packaging. Because cold plunge tubs, saunas, and fitness equipment are large items, return shipping arrangements will be coordinated by our support team to ensure a smooth process.

Can I exchange a product for a different model or size?

Absolutely. If the product you received is not the right fit, contact us within 30 days and we will arrange an exchange for a different model. We recommend speaking with a wellness specialist before purchasing so we can help match you to the ideal product from the start.

Where is your store located?

Reactivate Your Life online-only business and does not operate a public retail showroom.

Do your infrared saunas require special electrical wiring?

Many of our infrared sauna models plug into a standard 120V household outlet, making setup straightforward. Some larger models may require a dedicated 240V circuit. Full electrical specifications are listed on each product page, and our team is happy to help you determine what your space needs before you order.

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Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Fast Response

Every message receives a thoughtful, personal reply within one business day from our wellness team.

Secure Shopping

Your payment details and personal information are protected with industry-standard encryption at every step.

Quality Guaranteed

We stand behind every cold plunge, sauna, and piece of fitness equipment we sell with full manufacturer warranties.

Upfront Shipping

All orders show all shipping charges at checkout. Every order has free tracking information provided to the customer.