How Can We Help Today?
Owned and operated by Reactivate Your Life, our team is ready to answer questions about your wellness and recovery needs - from cold plunges, saunas, fitness machines, and more. We are here for you.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. Larger items like cold plunges, saunas, and Pilates machines may ship via freight and can take slightly longer depending on your location.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery status. If you have not received tracking information within 3 business days, please contact our support team.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit, please review our Return Policy page for full details on how to start a return. Our team is happy to walk you through the process.
Can I exchange an item for a different model?
We are happy to help with exchanges on eligible products. Contact us within 30 days of delivery and we will guide you through the exchange process. Please refer to our Return Policy for complete details.
How do I choose the right cold plunge or sauna for my space?
Consider your available space, power requirements, and intended use frequency. Our team can help you compare models, dimensions, and features to find the best match for your home setup. Send us a message with your room dimensions and we will provide tailored suggestions.
Do your Himalayan salt products require special care?
Himalayan salt lamps and candle holders should be kept in dry environments and wiped gently with a damp cloth when needed. Salt room kits include care instructions specific to each component. Feel free to contact us if you have questions about maintaining your salt products.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Business Hours
Our Commitment To You
Fast Response
Our support team responds to every inquiry within 24 hours on business days.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption.
Tracked Shipping
We provide tracked shipping on every order.
30-Day Returns
Not the right fit? Our 30-Day Returns policy gives you time to decide, backed by our Return Policy.
